For Airbnb Superhosts & STR co-hosts
Every guest question, answered in seconds — even at 2am.
AI Emaily handles wifi, check-in, parking, and every other repeat guest question — in your voice, around the clock — so you protect Superhost status and never lose a booking to a slow reply.
AI tools can now handle 70–90% of STR guest messaging on autopilot.
- GGuest: Sarah M.New message drafted
What's the wifi password?
Hi! Just checked in, the place looks amazing. What's the…
- GGuest: Tom & Lisa K. drafted
What time is check-in?
We're driving from Portland and wanted to confirm — is 3pm…
- GGuest: Marco D. drafted
Is there parking nearby?
I noticed the listing mentions street parking — is there a spot…
- CCheck-in automationAuto
Check-in instructions sent 24h out
Sent door code, wifi, parking, and house rules to arriving guest.
Answered 3 guest messages — wifi, check-in time, parking — in your voice. Escalated 1 (broken AC) to you.
01—The problem
Guest messaging is eating your hosting business — one wifi question at a time.
You didn't get into hosting to spend five hours a day answering the same questions. But that's exactly what happens — the same wifi password, the same check-in time, the same parking question, hitting every single inbox, every single stay, on Airbnb and VRBO and SMS and WhatsApp and email. At midnight and on Christmas morning. And every slow reply is a threat to the Superhost badge that drives your search ranking.
“AI tools can now handle 70–90% of guest messaging on autopilot — because most guest questions are identical across every listing, every stay.”
Short-term rental AI adoption studies, 2024–2025
3–5 hrs
The average STR host spends 3–5 hours per day on guest messaging — the single most time-consuming task in hosting — with most of it answering the same wifi, check-in, and parking questions over and over.
Airbnb host community surveys · Short-Term Rental Association data
70–90%
AI tools can now handle 70–90% of guest messaging on autopilot — because most guest questions are identical. The same FAQs hit every listing, every check-in, every night of the week.
Short-term rental AI adoption studies, 2024–2025
Midnight
Guests don't respect business hours. Questions come in at midnight, on holidays, and while you're managing another property. Every slow reply is a potential bad review — or a lost booking inquiry.
Airbnb host support data
Superhost
Airbnb's Superhost status requires a 90%+ response rate within 24 hours. One bad stretch of slow replies — a busy week, a vacation, a family emergency — and the badge you worked for is gone.
Airbnb Superhost criteria, 2025
Here's what a slow inbox actually costs you.
A guest asks about the wifi password at 11pm on Friday. You're asleep. They don't get an answer for eight hours — by which point they've written a 3-star review because “the host was unresponsive.” That review drags your overall rating, which drags your search ranking, which costs you bookings you'll never even know you lost.
Now multiply that across Airbnb and VRBO and direct bookings and SMS — every channel where guests can reach you, every hour of the day and night. The math is brutal: a five-hour-a-day problem that never scales down, no matter how many properties you add.
You don't have a hosting problem. You have a “can't-answer-fast-enough” problem.
02—The solution
Now imagine an inbox that answers guests for you.
Every wifi question, every check-in query, every parking panic — answered in your voice, in seconds, while you sleep. You set the rules; it handles the FAQs; real issues come straight to you.
Connect your inbox in under 2 minutes
Gmail, Outlook, iCloud, or IMAP. AI Emaily learns your voice from the messages you've already sent guests, then pulls in your property details and house rules.
It drafts every guest reply in your voice
Wifi password, check-in time, parking, early check-in, house rules — every repeat question gets a personalized, on-brand answer written and waiting the moment it comes in.
You approve — or set rules and let it run
One tap to send in Copilot mode. As you build trust, hand the routine FAQs to Autopilot within the rules you set. Real issues (maintenance, refunds, safety) always escalate to you. Full undo and an audit trail on every action.
Watch it work
See it handle a full night of guest messages in minutes.
Two minutes on how AI Emaily reads an incoming guest question, drafts the reply in your voice, and hands it back for one-tap approval — or sends it automatically within your rules.
03—What you get
Built for the way you actually host.
Six ways AI Emaily turns your guest messaging flood into a Superhost advantage.
Instant answers to every guest question — in your voice
Wifi, check-in time, parking, early check-in, amenity questions — answered in seconds, day or night, in the warm tone you use with every guest. No more 2am message anxiety.
The repetitive FAQs, handled automatically
70–90% of guest messaging is the same across every property and every stay. AI Emaily identifies the repeats and handles them so your time goes to the issues that actually need a human touch.
Check-in instructions sent automatically before arrival
Door codes, wifi details, parking instructions, and house rules delivered to each guest 24 hours before check-in — automatically, without you having to remember to send them.
Your properties, briefed every morning
Wake up to a morning brief — every overnight guest message, what each guest asked, the replies already drafted, and any escalated issues flagged for your attention. Delivered to your inbox, Slack, or Telegram.
Every inbox, every channel
One unified inbox across Gmail, Outlook, iCloud, and IMAP — on web and mobile. Whether guests reach you through Airbnb, VRBO, SMS, or email, you reply from wherever you are.
Real issues always escalate to you
Maintenance problems, refund requests, safety concerns — these always flag to you immediately, not to the AI. Autopilot only handles the FAQs you've explicitly authorized, within the rules you set.
04—A Saturday night, on you
It's 11:30pm. Four guests just checked in across three properties.
One asks for the wifi password. One wants to know if early check-out is possible tomorrow. One needs parking instructions they can't find in the listing. One reports that the TV remote isn't working.
You're already in bed. On any other night, those three routine questions would sit until morning — and one guest would wake up still wondering about parking, setting the mood for the whole stay. The TV remote guest, though, that's a real issue.
Not tonight. AI Emaily sends warm, accurate answers to the wifi, check-out, and parking guests before they've even put their phone down. The TV remote issue gets flagged to you with the context you need to act on it in the morning. You wake up to four happy guests and one thing to handle — not a backlog of the same questions you've answered a hundred times before.
05—Loved by hosts
Hosts like you, protecting Superhost status.
4.9/5from short-term rental hosts across the US.
“Kept my Superhost badge without touching my phone at midnight”
Guest questions used to come in at all hours. Now they get instant answers in my voice and I wake up to a handled inbox. Haven't lost Superhost status once since I started using it.
Kayla Simmons
Airbnb Superhost · Hospitality · Self-employed
“Manages 11 units without 11× the inbox time”
I co-host 11 properties and guest messaging was eating 4 hours a day. Now 80% of it is handled automatically. I check in once a morning, approve what needs approving, and I'm done.
Derek Hollis
STR Co-host · Hospitality · 2–10 units
“Wifi, check-in, parking — answered before I even see it”
The same three questions every single guest. Now they get a perfect answer the moment they send it. My response time dropped from hours to under a minute and my search ranking went up.
Brianna Torres
Airbnb Superhost · Hospitality · Self-employed
“Escalates the real issues, handles the rest automatically”
When a guest had a broken AC, it flagged it to me immediately. Routine questions — access codes, wifi, parking — it handles on its own. Exactly the split I wanted.
James Whitfield
Short-Term Rental Host · Hospitality · Self-employed
“More 5-star reviews because guests feel taken care of instantly”
Guests comment on how responsive I am. They have no idea it's AI — they just feel cared for the moment they reach out. My review scores went up across all my listings.
Megan Park
VRBO Superhost · Hospitality · 2–10 units
“Check-in instructions now go out automatically 24h before arrival”
It sends the door code, wifi, parking, and house rules the night before check-in without me doing anything. Zero confused guests at the door. Genuinely life-changing for a co-host.
Luis Fernandez
STR Co-host · Hospitality · 2–10 units
“Reclaimed my evenings — guests still think I'm glued to my phone”
I used to answer messages until 10pm. Now I set the rules, it handles the routine stuff, and I have actual evenings back. Every guest still says I'm the most responsive host they've had.
Rachel Cohen
Airbnb Superhost · Hospitality · Self-employed
“Kept my Superhost badge without touching my phone at midnight”
Guest questions used to come in at all hours. Now they get instant answers in my voice and I wake up to a handled inbox. Haven't lost Superhost status once since I started using it.
Kayla Simmons
Airbnb Superhost · Hospitality · Self-employed
“Manages 11 units without 11× the inbox time”
I co-host 11 properties and guest messaging was eating 4 hours a day. Now 80% of it is handled automatically. I check in once a morning, approve what needs approving, and I'm done.
Derek Hollis
STR Co-host · Hospitality · 2–10 units
“Wifi, check-in, parking — answered before I even see it”
The same three questions every single guest. Now they get a perfect answer the moment they send it. My response time dropped from hours to under a minute and my search ranking went up.
Brianna Torres
Airbnb Superhost · Hospitality · Self-employed
“Escalates the real issues, handles the rest automatically”
When a guest had a broken AC, it flagged it to me immediately. Routine questions — access codes, wifi, parking — it handles on its own. Exactly the split I wanted.
James Whitfield
Short-Term Rental Host · Hospitality · Self-employed
“More 5-star reviews because guests feel taken care of instantly”
Guests comment on how responsive I am. They have no idea it's AI — they just feel cared for the moment they reach out. My review scores went up across all my listings.
Megan Park
VRBO Superhost · Hospitality · 2–10 units
“Check-in instructions now go out automatically 24h before arrival”
It sends the door code, wifi, parking, and house rules the night before check-in without me doing anything. Zero confused guests at the door. Genuinely life-changing for a co-host.
Luis Fernandez
STR Co-host · Hospitality · 2–10 units
“Reclaimed my evenings — guests still think I'm glued to my phone”
I used to answer messages until 10pm. Now I set the rules, it handles the routine stuff, and I have actual evenings back. Every guest still says I'm the most responsive host they've had.
Rachel Cohen
Airbnb Superhost · Hospitality · Self-employed
“Took a week to dial in, now I'd never go back”
Setting the rules took a little time but it was worth it. Now early check-in questions, parking, house rules — all handled. I'm only in the inbox for the things that actually need me.
Tyler Grant
Short-Term Rental Host · Hospitality · Self-employed
“Handles Airbnb AND VRBO messages in one place”
I list on Airbnb and VRBO and was bouncing between apps. Now every guest message is in one inbox, answered in my voice. The time savings alone paid for it in the first week.
Aisha Patel
Airbnb Superhost · Hospitality · Self-employed
“Response time is now under 2 minutes around the clock”
Airbnb ranks hosts on response time and I was tanking because I couldn't answer at 1am. Now my response time is under two minutes 24/7. My listings moved up in search within weeks.
Connor Walsh
STR Co-host · Hospitality · 2–10 units
“Early check-in requests handled without a back-and-forth”
Early check-in is the most common ask and it used to eat so much time. It checks availability and gives a real answer instantly. Guests love it; I never have to think about it.
Stephanie Moore
Short-Term Rental Host · Hospitality · Self-employed
“The audit trail is the reason I trusted it with guest messages”
I can see every message it drafted and sent. Nothing goes out without matching my rules. That transparency is what made me comfortable letting it run the routine stuff on autopilot.
Marcus Hill
Airbnb Superhost · Hospitality · Self-employed
“Freed me from holiday inbox chaos”
Fourth of July weekend used to be a nightmare of the same questions from every arriving guest. This year it handled all of it and I actually enjoyed the holiday. I can't overstate that.
Jennifer Wu
VRBO Superhost · Hospitality · 2–10 units
“Booking conversion went up when response time went down”
Guests who inquiry on Airbnb and hear back in seconds convert at a noticeably higher rate. I can see it in the data. Fast replies aren't just polite — they're money.
Brandon Scott
STR Co-host · Hospitality · 2–10 units
“Took a week to dial in, now I'd never go back”
Setting the rules took a little time but it was worth it. Now early check-in questions, parking, house rules — all handled. I'm only in the inbox for the things that actually need me.
Tyler Grant
Short-Term Rental Host · Hospitality · Self-employed
“Handles Airbnb AND VRBO messages in one place”
I list on Airbnb and VRBO and was bouncing between apps. Now every guest message is in one inbox, answered in my voice. The time savings alone paid for it in the first week.
Aisha Patel
Airbnb Superhost · Hospitality · Self-employed
“Response time is now under 2 minutes around the clock”
Airbnb ranks hosts on response time and I was tanking because I couldn't answer at 1am. Now my response time is under two minutes 24/7. My listings moved up in search within weeks.
Connor Walsh
STR Co-host · Hospitality · 2–10 units
“Early check-in requests handled without a back-and-forth”
Early check-in is the most common ask and it used to eat so much time. It checks availability and gives a real answer instantly. Guests love it; I never have to think about it.
Stephanie Moore
Short-Term Rental Host · Hospitality · Self-employed
“The audit trail is the reason I trusted it with guest messages”
I can see every message it drafted and sent. Nothing goes out without matching my rules. That transparency is what made me comfortable letting it run the routine stuff on autopilot.
Marcus Hill
Airbnb Superhost · Hospitality · Self-employed
“Freed me from holiday inbox chaos”
Fourth of July weekend used to be a nightmare of the same questions from every arriving guest. This year it handled all of it and I actually enjoyed the holiday. I can't overstate that.
Jennifer Wu
VRBO Superhost · Hospitality · 2–10 units
“Booking conversion went up when response time went down”
Guests who inquiry on Airbnb and hear back in seconds convert at a noticeably higher rate. I can see it in the data. Fast replies aren't just polite — they're money.
Brandon Scott
STR Co-host · Hospitality · 2–10 units
06—The comparison
The only tool that replies like you.
| Capability | AI Emaily | Guesty | Hospitable | Gmail / Airbnb inbox |
|---|---|---|---|---|
| Drafts replies in your voice (not canned responses) | ||||
| Works across every channel (Airbnb, VRBO, email, SMS) | ||||
| Handles 70–90% of FAQs end-to-end on autopilot | ||||
| Escalates true issues (maintenance, refunds, safety) | ||||
| Approve-before-send control + full undo | ||||
| Never trained on your guest data |
07—Straight answers
The questions hosts ask us.
No. AI Emaily learns your writing voice from the messages you've already sent, so replies read like you — warm, specific, and on-brand. And in Copilot mode you approve every send, so nothing goes out that doesn't sound like you wrote it yourself.
Stop answering the same guest questions — start protecting your Superhost status.
Connect your inbox in two minutes and let AI Emaily handle the wifi questions and check-in panics so you can handle the things that actually need a host.