Question 1

How is this different from keyword search?

Accepted Answer

Semantic (Smart) search ranks by meaning using embeddings, so it finds the right conversation even when your exact words don't appear in it. Keyword mode is still there for when you know the precise terms.

Question 2

Can I trust the Ask AI answers?

Accepted Answer

Answers are synthesised only from your real threads and summaries, and every answer links its source threads so you can verify in one tap.

Question 3

Does search cover all my mailboxes?

Accepted Answer

Yes — both keyword and semantic search span every connected account in a single unified result.

Question 4

What is semantic email search?

Accepted Answer

Semantic search finds mail by meaning rather than exact words. AI Emaily indexes your threads as embeddings — mathematical representations of what each conversation is about — and ranks results by similarity, so a query like "where's the offsite?" surfaces the right thread even if it never uses the word "offsite." It's the opposite of keyword search, which fails the moment you don't remember the precise terms. Smart mode does the meaning-matching; keyword mode is still there for when you know the exact phrase.

Question 5

Can I ask my inbox questions in plain language?

Accepted Answer

Yes — that's what Ask AI does. Pose a natural-language question like "what did legal say about the MSA?" and it retrieves the relevant threads, then synthesises an actual answer grounded in your real messages and summaries, with the source threads one tap away. From the dashboard, quick-prompt chips like "What needs a reply today?" and "Who am I waiting on?" turn your inbox into something you simply ask rather than dig through.

Question 6

How is this different from regular email search?

Accepted Answer

Regular search is literal: it matches the characters you type, so it misses anything phrased differently and can't reason about your mail. AI Emaily adds two layers. Semantic (Smart) search ranks by meaning, finding the right conversation even with vague or wrong words. Ask AI goes further — it reads across your threads and writes a grounded answer instead of just listing hits. You keep keyword search for exact terms, but you're no longer limited to remembering precisely what was written.

Question 7

Are the AI answers trustworthy?

Accepted Answer

Yes, because they're grounded and checkable. Ask AI synthesises answers only from your real threads and summaries — it doesn't pull from outside knowledge or invent facts — and every answer links the source threads so you can verify the claim in one tap. If the underlying mail doesn't support an answer, it won't fabricate one. The design treats Ask AI as a research assistant that always shows its work, not an oracle you take on faith.

Question 8

Can it search across all my email accounts at once?

Accepted Answer

Yes. Both keyword and semantic search span every connected mailbox — Gmail, Outlook and Microsoft 365, iCloud, and IMAP — in a single unified result, on every device. You're not hunting one provider at a time or switching apps; one query covers everything you've connected. Ask AI reasons across all of them too, so a question about a thread is answered no matter which account it landed in.

Question 9

Is my email content sent anywhere for search?

Accepted Answer

Search runs against your indexed mail in the secure backend, and the AI used for embeddings and Ask AI runs zero-retention — prompts and content aren't stored or used to train any model. We never train on your mail. Message bodies live in encrypted object storage referenced by id, not sitting in the open. If you'd rather the AI run on your own account entirely, BYOK uses your provider key, decrypted only in an isolated worker and never logged.

Question 10

Does search work if I forget the exact words?

Accepted Answer

That's exactly what it's built for. Keyword search collapses the moment you can't recall the precise wording — but Smart (semantic) search ranks by meaning, so "the venue for the offsite" or "that thread about the budget overrun" finds the right conversation even when those words never appear in it. And if you'd rather not search at all, Ask AI lets you describe what you're after in a question and answers it directly with sources attached.

Question 11

How fast is the search?

Accepted Answer

Instant — waiting on search is its own kind of tax, so it's engineered around it. Your mail is embedded as you sync, so similarity search is ready the moment you type. The ⌘K command palette jumps to any thread, action, or view, and uses deferred filtering to stay snappy even across thousands of items. Filters for sender, label, date, starred, and read state stack on top of results without slowing them down.

Question 12

What are quick prompts?

Accepted Answer

Quick prompts are one-tap chips on your dashboard that ask the most common questions for you — "What needs a reply today?", "Who am I waiting on?", "Summarise this client." Instead of composing a query, you click a chip and Ask AI runs it across your threads and returns a grounded answer with sources. They turn the inbox from something you sift into something you interrogate, surfacing overdue replies, open loops, and waiting-on items at a glance.

Question 13

Can I act on a search result right away?

Accepted Answer

Yes. Results aren't a dead end — jump straight into the thread, draft a reply in your voice, archive, label, or file it without leaving the search. The ⌘K command palette ties search and actions together, so finding something and doing something about it are one continuous motion. Ask AI answers link their source threads the same way, so you can read the answer and immediately act on the conversation behind it.

Question 14

Is Smart Search and Ask AI included in my plan?

Accepted Answer

Keyword search and the command palette are part of the experience across plans, including the free $0 tier. Semantic (Smart) search and Ask AI — the meaning-based ranking and grounded natural-language answers across your threads — come with Pro at $17.99/month, since they rely on embedding and AI synthesis. Autopilot at $29.99 adds the wider autonomous agent. BYOK lets you run the AI side on your own provider key with no metered caps.

Question 15

Does it search inside attachments and old threads?

Accepted Answer

Search spans your indexed mail and thread summaries across every connected account, so older conversations surface as readily as recent ones — semantic ranking doesn't care how long ago something was sent, only how well it matches your meaning. Ask AI reasons across that same history to answer questions about past threads. Everything is indexed as you sync, so your archive becomes genuinely searchable by intent rather than buried by date.

Ask your inbox a question. Get an answer.

The words you remember aren't the words you wrote.

Across every account at once.

Turn your inbox into something you ask.

From question to the thread behind it.

Stop searching. Start asking.

Where asking beats digging.

Good to know.

Stop searching. Start asking.