Gmelius Cost Per User: Plans for Gmail Teams

Gmelius cost per user is the wrong number to budget from on its own — and that is the useful thing to know before you buy. Gmelius does bill per seat, but it also caps how many email conversations and how many rule executions your whole account gets each month, and it caps how many seats each tier allows.

So two teams of the same size land on different tiers. This page maps the per-seat rate to the ceiling that actually forces the upgrade, so you can work out which one your team will hit first. We checked every structural claim below against Gmelius's own pricing page in August 2026.

The short answer#

Gmelius publishes four tiers: Meli, Growth, Pro and Enterprise. All four are billed per user, with a lower per-user rate for annual billing than for monthly. Enterprise is quote-only and carries a 50-seat minimum.

The tier boundary that matters most is the first one. Meli is a solo AI assistant — drafting, sorting, meeting scheduling — and it contains no shared inbox, no shared labels, no assignments and no automation rules. If you are buying Gmelius because you run support@ or billing@ as a team, Meli is not a cheaper Gmelius. It is a different product.

That means the practical floor for a Gmail team is Growth. From Growth upward, the question stops being 'how many people' and becomes 'how much mail and how many rules'.

Why cost per user understates the bill#

Most pages that answer this query stop at the per-seat rate. That treats Gmelius like a linear cost: ten people, ten times the money. It is not linear, because two of the three ceilings are account-level, not per-seat.

The three ceilings work independently, and any one of them can force an upgrade on its own:

• The feature floor — shared inboxes, shared labels, assignments, collision detection, kanban views, round-robin, SLA rules and analytics simply do not exist below Growth.
• The seat ceiling — Meli allows up to 5 users, Growth up to 50, Pro and Enterprise unlimited.
• The volume ceiling — email conversations per month and rule executions per month are counted across the whole account, and both are capped on every tier below Enterprise.

Gmelius pricing tiers explained: what each ceiling allows#

Here is the full picture as published in August 2026. Read it as a map of what forces an upgrade, not as a feature checklist — the rows near the top are the ones that decide most purchases.

Gmelius automation features by plan#

Automation is where the tier map gets counter-intuitive. Meli does include some rule-shaped behaviour — auto-responder, automatic tagging, archiving, a notification engine. What it does not include is the team routing layer: templates, round-robin, load-balanced assignment, workload distribution and response-time SLA rules all begin at Growth.

Pro adds webhooks on top, which is the line between 'Gmelius runs my inbox' and 'Gmelius triggers things in my other systems'. If your workflow ends in a CRM record or an internal service, Pro is your floor regardless of team size.

Then there is the metric almost nobody models: rule executions. Every rule that fires counts against the monthly allowance, and a realistic support chain fires several per conversation.

Worked example: which ceiling fires first#

The table below works four team shapes against the published August 2026 caps, assuming 21 working days a month. The rule counts are illustrative — yours will differ, and that is exactly the number worth measuring before you sign.

How much is Gmelius for a 5-person team?#

Five seats fit under every tier's seat cap, so headcount tells you nothing here. The tier is decided by the other two ceilings, and for most five-person teams the feature floor decides it: if you need a shared inbox at all, you are on Growth, and cost per user is Growth's per-user rate multiplied by five.

The second row of the example above is the case worth planning for. A busy five-person desk running three rules per conversation gets pushed to Pro by rule executions alone — while a quiet thirty-person team stays on Growth. Per-seat pricing makes the small team look cheap; the volume ceilings can make it the more expensive one per person.

If you are close to a ceiling, model twelve months out rather than this month. Volume ceilings are the thing that grows on you quietly.

Does Gmelius have a free plan, and what does the trial cover?#

No. Gmelius does not offer a permanent free plan. Signing up gives you the Growth plan for 7 days, after which you select a paid plan to keep using it. A Pro trial is available by request through Gmelius sales rather than self-serve.

That trial choice is deliberate and it is worth using well. Because the trial runs at Growth, you get to test the collaboration layer — but you do not get to test the Pro-only pieces (webhooks, CRM integrations, 12-month reporting, custom roles) that a growing team is most likely to need in month six.

Annual billing is offered at a lower per-user rate than monthly on every published tier. The trade-off is that an annual commitment locks your seat count while the volume ceilings keep counting; if you expect to cross a ceiling mid-term, ask what the upgrade path costs before you take the annual discount.

Is Gmelius cheaper than Hiver?#

Comparing the two on per-seat rate alone gets the wrong answer, because the tier you land on differs between them. Both are per-seat, both gate SLA rules and deeper analytics above their entry paid tier, and both bundle AI into the tiers rather than selling it as a separate add-on stacked on seats.

The packaging differs in three ways that change the total. Hiver requires a minimum of 2 seats and scales in blocks (2 to 5, then increments of 5), so a 6-person team buys 10 seats. Gmelius has no published seat minimum, but has the conversation and rule-execution ceilings that Hiver's tiers do not frame the same way. And Hiver's newer positioning is omnichannel customer service with a metered voice add-on billed by the minute, while Gmelius stays focused on the Gmail collaboration layer.

Here is the concession, stated plainly: Hiver publishes a permanent free plan for small teams. Gmelius does not, and neither do we. If your deciding question is 'can two of us start and stay at zero', go look at Hiver's free tier — that is a real advantage over both of the alternatives on this page, and pretending otherwise would not help you.

Red flags to check before you sign#

Four things are worth getting in writing, because they are not answered where a buyer would naturally look.

• What happens at the ceiling. Gmelius publishes the caps clearly on the pricing page. As of August 2026 we could not find a published overage rate, throttle behaviour or auto-upgrade policy in its help centre — so ask whether exceeding the cap stops rules, queues them, or bills you.
• How a conversation is counted. A thread with fifteen replies and a thread with one may or may not count the same against the monthly allowance. The difference is large enough to change your tier.
• Whether the entry tier does what you think. Meli's name sits next to real AI features, which makes it read like the cheap version of the whole product. It is not — it has no shared inbox at all.
• Provider lock-in. Gmelius is a Gmail and Google Workspace product, installed as a browser extension with a companion PWA. Outlook support was on a waitlist rather than shipped as of August 2026. If half your company is on Microsoft 365, this is a per-seat cost that only covers half the company.

What we'd pick, and who should pick something else#

If you run a genuine shared-inbox desk inside Gmail — support@ with queues, round-robin assignment and SLA reporting your manager reads — Gmelius Growth is the right shape, and Hiver is the right shape too. Buy on which one's tier boundary sits above your volume, not on the sticker rate. That is a helpdesk-lite purchase, and you should stop reading here and go compare those two properly.

The reader we are right for is the other one: the team where two or three people are drowning in their own mail, and the shared address is incidental. Paying a collaboration per-seat rate for every person so that a few of them get AI triage is how these bills get uncomfortable.

AI Emaily is a full email client rather than a layer inside Gmail, so it works the same across Gmail, Outlook and IMAP — no browser extension, and no second product when someone moves to Microsoft 365. The agent triages, drafts and closes loops under Copilot approval by default: nothing sends without you approving it, every action has undo and an audit trail, and drafting voice comes from a Personal Context brain and per-client profiles you set — we do not train on your mail. We build AI Emaily, so read that as our argument, not a neutral survey.

Our limits, in the same breath: we do not do round-robin assignment, response-time SLA rules or SLA reporting, and we do not render shared labels inside Gmail's own interface. If those three are the reason you are shopping, Gmelius does something we do not. AI Emaily has no permanent free tier either — it is a 7-day free trial on Pro or Autopilot, card required, and $0 if you cancel before day 7. Current rates are on our pricing page.