Running the agent
Invoke the agent on unread mail and review its work before it acts.
Click “Run agent” and AI Emaily drafts voice-matched replies across your inbox. Every draft lands in one place — the Agent drafts queue at /mail/agentdrafts — spanning all your inbox categories. Each draft carries a confidence score and a one-line reason, and you decide what happens to it: send it, review and edit it, or dismiss it.
When the agent drafts
There are two ways the agent produces drafts. You can run it on demand with the “Run agent” button, or — if you’ve turned on Autopilot for allow-listed senders — it can run autonomously in the background as new mail arrives.
Every draft it produces is grounded in your voice, your signature, your mailbox notes, and your client/context brain, so replies sound like you and know your situation. Everything the agent does is audited and reversible.
Click “Run agent” and it drafts a batch across your inbox — 6 threads by default, configurable up to 20 — for any eligible sender. It works through them and writes a reply for each, then drops them all into the Agent drafts queue for you to review.
Manual runs are useful after time away, or any time you want a wave of ready-to-review replies without sending anything on your own.
The Agent drafts queue
Open Agent drafts (/mail/agentdrafts) to see every reply the agent has produced, across all inbox categories, in one list. Each row shows the draft, a confidence score as a percentage, and a one-line reason explaining why the agent wrote what it wrote.
Per draft you get three actions: Send now dispatches it in one click, Review/Edit opens it in the composer so you can revise before sending, and Dismiss tells the agent to leave that thread alone.
Read the reason first
Draft states you’ll see
Each item in the queue carries a state that tells you where it is in its life — whether it’s waiting on you, held back by a rule, counting down to an autonomous send, or already gone.
| State | What it means |
|---|---|
| drafted | A Copilot draft, held for your review — nothing sends until you click Send now |
| triaged | An escalation rule matched, so the thread is held for review and no draft was written |
| queued / followup | An Autopilot draft queued for send, with a live, cancellable countdown running |
| sent | An Autopilot send that has already gone out (its countdown elapsed uncancelled) |
Cancelling a queued Autopilot send
Autopilot doesn’t fire the moment it’s confident. A queued send sits in an undo-delay countdown — 5 minutes by default — before it actually leaves. While the countdown is live, a ‘Cancel send’ control appears on the item in the queue.
Cancel it and the action is marked ‘undone’ in the audit log: the message is never sent and the thread returns to your inbox as unactioned. Once the countdown elapses, the send completes.
Autopilot sends can be caught mid-countdown
Acting on a draft
From the Agent drafts queue, each reply gives you three primary actions. Whatever you choose, the draft leaves the queue and the outcome is recorded in the audit trail.
Dismissed drafts tell the agent to leave that thread alone — it won’t re-draft the same thread unless new mail arrives on it.
- Send now — dispatches the draft immediately in one click; logged with actor ‘agent (approved by you)’
- Review / Edit — opens the draft in the full composer so you can revise freely before sending
- Dismiss — the agent leaves that thread alone and the draft is discarded
Frequently asked
Feature overview
AI Chief-of-Staff
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