Auto-triage & summaries
Priority, intent, and a one-line summary for every thread, automatically.
Every time Aiemaily syncs new mail, the agent reads each incoming thread and produces three pieces of intelligence: a priority score, an inferred intent, and a one-line summary. These appear at the top of the thread before you open it, making a hundred-message inbox scannable at a glance.
What triage produces
Triage runs automatically at sync on every unread thread. It does not require Autopilot or even Copilot — it runs in all authority modes including Manual. The output is surfaced in the thread list and at the top of the conversation view.
| Output | What it means | Where it appears |
|---|---|---|
| Priority score | High / Medium / Low based on sender, content, and your behaviour rules | Thread list badge and inbox sort order |
| Intent | What the sender wants: a reply, a decision, information, receipt acknowledgement, etc. | Thread list subtitle |
| One-line summary | A single sentence capturing the thread’s current state and what’s needed from you | Top of the conversation view, above the message list |
| AI label | A scannable tag: reply-today, FYI, receipt, newsletter, escalate, etc. | Thread list chip |
AI labels
AI labels are short, action-oriented tags the agent applies based on triage. They make the inbox function like a sorted to-do list without requiring manual tagging.
- reply-today — the thread needs your response within the day based on context and sender signals
- FYI — no action required; informational only
- receipt — a transactional confirmation; low priority, auto-archived by default if you enable that setting
- newsletter — bulk or marketing mail; handled by your Newsletters skip rule if active
- escalate — the agent flagged a trigger word or high-stakes condition requiring your immediate attention
- waiting — you have replied and the thread is waiting on the other party
Labels complement, not replace, your existing folders
Re-summarising a thread on demand
If a long thread has evolved since the agent last ran, or if you want a fresh summary after adding new context via standing instructions, you can trigger a re-summarise at any time. Open the thread, click the agent icon, and choose ‘Re-summarise’. The one-line summary and AI label update immediately.
Re-summarise after a long back-and-forth
How priority is determined
Priority combines several signals: the sender’s presence in your behaviour rules (VIP rule → always High), your historical reply rate to the sender, time since last message, keywords in subject and body, and explicit escalation triggers. The algorithm is heuristic, not a fixed formula, and improves as your rules become more specific.
You can always override the priority on a thread manually — drag it up or down in the priority sort — without affecting the rule or the global model.
Frequently asked
Feature overview
AI Chief-of-Staff
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